A standard time is three days. Any extra time required may incur a surcharge but this will be discussed at the time of order.
Delivery or Collection
Tea ‘n’ Cake is happy for you to collect order, avoiding any delivery or collection charges. However if you prefer for us to deliver and collect the goods for you there is a £15 delivery charge and £15 collection charge within a 40 mile radius of Frome. Delivery outside this radius may be possible but will need to be discussed.
If you have to cancel your order and you do so within 30 day of the agreed delivery date then you will incur no charge and your deposit will be returned in full. However if cancellation takes place within 30 days of the agreed delivery date your 50% pre paid deposit is non-returnable. Please make your cancellation in writing via Royal Mail to the stipulated address given on your order confirmation.
All of your items will be packaged carefully and must be returned repackaged with care and placed back into their original boxes or crates. The crockery is fragile and if you want to avoid a washing up surcharge (the cost of which depends on the size of the order) and wish to wash the items yourself it is imperative that they are hand washed (no dishwashers please!) and dried with care.
Please make sure that any linen is dry and free of debris before being packed away. Damage caused by mildew, cigarettes, candle burns, or heavy staining will be charged at full replacement cost which is £20 per cloth
Charges and Damages
Breakages: A standard £150 replacement deposit is payable at the same time as the balance but as a separate cheque, this will not be cashed unless breakages are unpaid for. All breakages are charged at £8 per item (in addition to the original hire charge); stains on linen are charged at £20.
Checking and Signing
It is very important that you check your items carefully upon delivery or collection and sign the accompanying delivery note accordingly. Please bring to our attention any problem with your order at this time.
Tea ‘n’ Cake will accept no responsibility for damage or injury caused to person or product as a result of this hire arrangement, unless negligence on the part of Tea ‘n’ Cake can be shown. All goods are the responsibility of the hirer until they are returned to Tea ‘n’ Cake.
Should you wish to discuss, please contact Tamsin Westbrook on 07788 563 208 or email: firstname.lastname@example.org