Terms and Conditions

Terms and Conditions

 

Booking:

Booking is confirmed once your 50% deposit is received. The remaining amount is payable on delivery. Please note that for weddings a different method applies. The deposit is agreed between both parties with the remaining balance to be paid within 30 days of the date of the wedding.

Hire Times
The time for hire is 24 hours. Tea ‘n Cake will deliver and collect to your venue. If you need longer than this then please discuss with us.

Delivery Charges
Please note, tea parties are delivered within a fifteen mile radius of Frome. If you are a little further please contact us to discuss.


Cancellation
If you have to cancel your order and you do so within 30 day of the agreed delivery date then you will incur no charge and your deposit will be returned in full. However if cancellation takes place within 30 days of the agreed delivery date your 50% pre paid deposit is non-returnable. Please make your cancellation in writing via Royal Mail to the stipulated address given on your order confirmation. Please note that deposits for weddings are non refundable.

Packaging
All of your items will be packaged carefully and must be returned repackaged with care and placed back into their original boxes or crates. The crockery is fragile and if you have chosen the bronze package it is imperative that they are hand washed (no dishwashers please!) and dried with care.

Charges and Damages

Breakages: A standard £100 replacement deposit is payable at the same time as the balance but as a separate cheque, this will not be cashed unless breakages are unpaid for. All breakages are charged at £8 per item (in addition to the original hire charge); 

Checking and Signing
It is very important that you check your items carefully upon delivery or collection and sign the accompanying delivery note accordingly. Please bring to our attention any problem with your order at this time.

Liability
Tea ‘n’ Cake will accept no responsibility for damage or injury caused to person or product as a result of this hire arrangement, unless negligence on the part of Tea ‘n’ Cake can be shown. All goods are the responsibility of the hirer until they are returned to Tea ‘n’ Cake

Should you wish to discuss please contact Tamsin Westbrook on 07788 563 208 or email info@teancake.co.uk